Why Enterprises Shouldn’t Have to Choose Between Resilience and Agility

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Every organization today understands the importance of building business processes that are resilient and agile. However, being aware of this fact and executing it are two very different things.
When it comes to ensuring resilience and agility together, teams struggle to achieve both together. For instance, an agile enterprise solution might be able to function efficiently in a constantly changing world but might be vulnerable to attacks and failures. On the other hand, resilient code, with all the required security and redundancy features might end up being unwieldy and hard to make responsive to change.
In an ideal world, enterprises shouldn’t have to choose between resilience and agility; the good news is, such a balance can be achieved with the right practices in place!
Let’s explore how to achieve the optimum combination in enterprise processes and operations.
Why resiliency and agility are inseparable
Modern digital organizations today are expected to master the ability to innovate and bring new products and services to the market to outpace the competition. The dynamism in the landscape brings the need for agility into the spotlight. These organizations need to fail fast, learn from their mistakes, and adapt to changing market conditions to achieve success in the long term. At the same time, they are also expected to bounce back from failures that would otherwise throw them off course. The speed and efficiency with which they recover from adversity is a key differentiator between high-performing organizations and those that struggle.
Resilience enables a business process to quickly and effectively recover and continue with operations – in the event of failures or errors – without disrupting normal operations. Agility, on the other hand, enables it to function efficiently in a dynamic environment while responding to changing business or customer needs with ease.
Separating one from the other is sure to make the strategy unresponsive to change or unrecoverable from failure – both of which can have a long-lasting impact on the success of the business, the product portfolio, the experience customers have, and the reputation of the business in the market.
Ensuring resilience and agility together
Organizations looking to achieve success will need to have both resilience and agility: the flexibility to adapt to a changing environment as well as the ability to quickly recover from failure.
Here are some ways to achieve both, with a little help from technology:
1. Have robust CMDB processes in place: One of the best ways to ensure the resilience of software-driven operations is by having a robust CMDB strategy in place. CMDB helps development teams identify incidents, isolate the source of the problem more quickly, and view all the details about the failing component through a single pane of glass. By cutting hours off the time it takes to resolve a complex incident, CMDB enables these enterprise software products to quickly bounce back to normal operations – without causing any disruption or interruption in the user experience – and ensuring resilience all along the way.
2. Embrace the realm of ITSM: At the same time, enterprises are looking to integrate processes, automate workflows, build transparency, and drive quality. Their IT strategy is the backbone of these efforts. Of course, this means the enterprise IT ecosystem becomes complex and prone to fragmentation. Implementing an ITSM strategy is a great way to take a structured and process-oriented approach to IT management and focus on delivering value to the business and high rates of customer satisfaction. It helps ensure alignment between the IT and business organizations while ensuring quicker resolution of incidents, reducing operational costs, and improving transparency. By creating structure in the business, it helps teams effectively deal with IT incidents while proactively identifying and implementing justifiable improvements that make business processes resilient as well as agile.
3. Adopt agile methodologies: Organizations that want their operations to be responsive and adaptive to the environment they operate in can benefit a lot by adopting agile methodologies. The enterprise toolkit comprises multiple custom software products and applications that play key roles in business processes. Adopting agile methodologies helps teams organize and envision the activities required for software development in a lean and business-focused manner while improving the speed with which new features, changes, and feedback can be incorporated into the product. In the long run, agile helps improve product quality while empowering teams to focus on frequent development, testing, and collaboration – while also finding and fixing defects quickly.
4. Carry out adequate risk mitigation: Adopting a carefully considered security posture is crucial to achieving resilience, and to being agile too. Risk mitigation allows project teams to take active steps to reduce the probability or impact of risks, ensure risk is within acceptable threshold limits, and ensure individual projects suffer as little as possible. Baking preventative measures into a project plan helps teams introduce recoverability into the operations. Plans could include adding redundancy into the processes while improving the mitigation response to address the risk and reduce its severity. In the long run, risk mitigation can help teams become aware of and fully understand project risks while having a contingency plan in place to assess and resolve them in time.
Organizations wanting to achieve success have to view resilience and agility as critical success factors that go together. Although choosing over the other is easy to do, in a dynamic operating environment, ensuring the product adapts to changing conditions while being resilient to issues and risks is essential to make the business nimble, robust, and successful.

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